Payment policy
Payment Policy — Shuangfeng Xiangdong Machinery Manufacturing Co., Ltd.
Payment Policy Introduction
At Shuangfeng Xiangdong Machinery Manufacturing Co., Ltd. (hereinafter referred to as "We", "Us" or "Our"), we are committed to providing secure, convenient, and reliable payment processing for all our customers. This policy outlines our accepted payment methods, security measures, and payment procedures for international orders.
Payment transactions are processed through trusted third-party payment providers that follow industry security standards, including PCI DSS requirements where applicable.
Accepted Payment Methods
We accept a small set of trusted payment methods to keep checkout both flexible and secure.
PayPal
PayPal provides its own payment security and transaction protection according to PayPal's applicable terms and policies. You'll be redirected to PayPal's secure payment page at checkout, and it supports customers and currencies worldwide.
Credit and Debit Cards
We accept major credit and debit cards through secure third-party payment processors. Card transactions are handled by the payment provider and protected according to their security standards.
To avoid authorization issues, enter your card number, expiration date, CVV/CVC, and billing address exactly as they appear with your card issuer — a mismatched billing address is the most common cause of a declined payment.
Payment Processing and Security
Payment processing times may vary depending on the selected payment method and order requirements. For customized products or machinery orders, production and shipment arrangements will follow the confirmed payment terms between both parties.
- SSL Encryption — all payment transactions are encrypted using industry-standard SSL technology.
- PCI DSS Compliance — our payment processing systems comply with Payment Card Industry Data Security Standards.
- Fraud Detection — advanced systems help identify and prevent fraudulent transactions.
- Secure Payment Gateways — all payments are processed through certified, regularly audited gateways.
Payment Issues and Refunds
Refund requests are handled according to the applicable order agreement, return policy, and transaction conditions. Approved refunds will be issued through the original payment method where applicable.
Refunds are returned to your original payment method:
We send an email confirmation once a refund has been processed on our end.
Currency and Pricing
Prices for international orders are generally quoted in USD unless otherwise agreed.Any currency conversion or transaction fees are determined by your payment provider or financial institution.
Contact Payment Support
If you have questions about a payment or need assistance, please include your order number so we can help as quickly as possible.