Return policy
Return Policy ā Shuangfeng Xiangdong Machinery Manufacturing Co., Ltd.
Return and Refund Policy
Shuangfeng Xiangdong Machinery Manufacturing Co., Ltd. (hereinafter referred to as "We", "Us", or "Our")is committed to providing reliable agricultural machinery and professional support to customers worldwide.
This policy explains how we handle product issues, quality concerns, transportation damage, and after-sales assistance requests.
Return Eligibility and Requirements
To be eligible for a return, items must meet the requirements below, which help us maintain quality standards and process every return fairly.
Item Condition Standards
Products may be reviewed for replacement, repair, or other solutions when quality issues, manufacturing defects, or verified transportation damage occur.
Packaging and Documentation
All original packaging, accessories, manuals, spare parts, and accessories must be included. Returns missing original packaging, or with packaging damaged in a way that affects resale, may not be eligible.
Time Frame
Returns must be initiated within 30 days of the delivery date, as confirmed by the carrier. We recommend inspecting your order promptly so any issue can be reported within this window.
Product Inspection
Items must be free of damage, wear, odors, or stains so they can be resold. Items that don't meet this standard may not be eligible for return, or may receive a reduced refund.
Non-Returnable Items and Exclusions
For health, safety, and business reasons, certain items cannot be returned.
Personalized and Custom Products
Items customized, engraved, or produced to your specifications are made specifically for you and cannot be returned. Please double-check all customization details before confirming your order.
Used or Altered Items
Items that have been used, installed, assembled, or altered in any way cannot be returned. If you're unsure about eligibility, contact us before use.
Return Process and Procedures
Initiating a Return Request
Contact our team at support@xiangdongjx.com with your order number, the item(s) you wish to return, and a brief reason. Photos help us process damaged or defective items faster.
Preparing Your Return Package
Package the item securely in its original packaging with all accessories and documentation, and the RA number visible on the outside of the package.
Contact After-sales Support
If you have questions about a return or a refund, please include your order number and Return Authorization number (if issued) so we can help as quickly as possible.